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Terms & ConditionsAt New Star Diamonds, we pledge to make every reasonable effort to ensure customer satisfaction. It’s important to us that any diamond or jewellery purchased from New Star Diamonds is crafted to exact customer specifications and delivered timeously.

1. Orders

Orders are only processed once all the necessary order details have been confirmed, and full payment has been received (unless otherwise arranged). Please allow at least 7 – 10 days for manufacturing from the date on which the item’s design is finalised and payment is received.

2. Payment

Due to the high levels of credit card fraud, we can only accept EFT’s for the time being. Please note that for Cash Deposits you will need to add 2% on to the total value. Failure to do so will delay the delivery of your product.

3. Delivery / Collection

Delivery is preferred as we‘d like to regard ourselves as SA’s preferred online jeweller. We deliver locally and internationally via secure courier, e.g. RAM and Fedex. Orders are dispatched within 24 – 48 hours of completion. However, we understand that you may want to meet us in person, discuss your design in more detail, view a selection of certified diamonds and/or collect your piece of jewellery. If this is the case then please do contact us to set up an appointment. No walk-ins allowed.

4. Stock Availability

At New Star Diamonds, we endeavour to have all the necessary stock on hand at any given time to fulfil potential orders. However, from time to time, and due to circumstances beyond our control, stock may become temporarily or permanently unavailable.

Where an order has been placed and stock is found to be unavailable, we will contact you as soon as possible to make new arrangements. If no new suitable arrangement can be made, all payments will be refunded in full.

5. Refund Policy

If you are not totally satisfied with our wholesale diamond jewellery, please return your purchase within 14 calendar days, in its original packaging and without damage, for a full refund.

6. Disclaimer

Every effort has been made to ensure that the information on these pages is accurate and up-to-date. However, product availability and prices are subject to change without notice, and we apologise for any inconvenience this may cause.

To avoid disappointment, please contact New Star Diamonds to confirm price and stock availability before placing an order or making any payments.

7. Copyright

Unless otherwise indicated, all the images, designs and other content on these pages are copyrighted by New Star Diamonds. Content may not be reproduced, published or disseminated without prior written permission.

New Star Diamonds, its agents, and its representatives shall not be liable for any damage, or loss of any nature, arising from the use of this website or the products and services it offers.

Why Choose New Star Diamonds

Very simple. As diamond experts, we’re happy to teach you everything there is to know about diamonds. We’ll help you at every step along the way to make sure you end up with your perfect diamond.

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Custom Design Jewellery

If you'd like to take your ring to the next level, then I recommend you consider designing a custom ring for your loved one. It's not a complicated process, and we can help you at each step along the way to make it even easier for you.

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